Resetting Healthcare Post-COVID-19 Pandemic by Sanjay Prasad

Herein lies a powerful solution because the records are blinded with regard to race and ethnicity. From here, the records are sent to multiple board-certified surgeons. Once patients are told they need surgery, a personalized concierge helps gather and upload their medical records and imaging studies to the HIPAA-compliant cloud. Here is where a concierge and technology service can help. They have a whole provider book of surgeons in their network to choose from but no way to know how to pick the best surgeon for the complexity of their condition. The result is that patients are pigeonholed to one surgeon. Patients are referred by their primary care physician to a surgeon without much thought about the cost of care or about the surgeon’s experience related to the patient’s condition. Asking patients to repeat what was stated about their condition and treatment options would reinforce patient understanding.Ĭonsider the surgical process today. Insisting on the presence of family members (even by phone) at office visits would also go a long way to ensure comprehension. Physicians and surgeons need to better ascertain the education level of their patients and tailor their discussions accordingly, using understandable language to break down complex aspects of their condition with use of analogies.Ī plumber, for example, can easily understand features of the circulatory system if it is described in language he can understand, such as pipes leading to and away from the pump. The next logical step is behavioral modification, especially as it relates to provider communication.

Resetting Healthcare Post-COVID-19 Pandemic by Sanjay Prasad